What is Vida Health?

Vida Health (Vida) is a virtual health program. Vida can help you lose weight and improve your health.

With Vida, you’ll have a dedicated health coach available at no additional cost to you to support eating better, moving more, and developing habits to help you meet other health goals. You’ll also have access to helpful resources like videos, lessons, recipes, and more. For easy progress tracking, you can connect fitness trackers or health devices. (See most common list in “3rd-Party Devices and Apps” below).

Beginning 5/1/26, anyone 18+ that is enrolled in an NMDP medical plan will need to enroll in Vida’s weight loss program for weight loss medications to continue to be covered under the benefit plan.  Go to vida.com/nmdp to get started.

Who has access to Vida through NMDP?

All employees and their dependents aged 18+ enrolled in an NMDP BCBSMN medical plan may be eligible for Vida Health at no charge.

Do I have to participate in Vida to have coverage for my weight loss medication?

Yes, you must enroll and participate in Vida each month in order to have your weight loss medications covered under your pharmacy benefit through NMDP.  You can begin by enrolling in Vida at vida.com/nmdp  and follow the instructions to get started in the Vida program. Each month you must participate in Vida program activities to meet the engagement requirement. See question “What monthly activities are required to ensure my medication is covered by my NMDP benefits?” for full requirement details.  Vida will let your pharmacy benefit plan know when you’ve completed the activities required for each month. 

What monthly activities are required to ensure my weight loss medication is covered by my NMDP benefits?

Each month, you’ll need to do these things in the Vida app:

• Care team session (Once per month): Meet with your Vida provider by video call or join in a group coaching session or webinar.
• Health metric tracking (Once a week for 3 out of 4 weeks per month): Enter a health metric in the Vida app either manually or through a connected device or app (Apple Health, for example). This could be tracking things like your weight or blood pressure.
• Self-paced learning (Once a week for 2 out of 4 weeks per month): Complete a lesson in the Vida app.

When do I need to engage with Vida for my weight loss medications to remain covered by my NMDP benefits?

Everyone on weight loss medications covered by the NMDP benefit plan must enroll and engage with Vida beginning February 1, 2026 for this medicine to continue to be covered under your NMDP pharmacy benefits.   Anyone who does not meet all engagement requirements by May 1, 2026, will be denied when filled at the pharmacy.

Please note: there are a few things you need to do before you meet the Vida engagement criteria, and this can take a few weeks. We recommend starting as early as you can to ensure a smooth transition. See question “What monthly activities are required to ensure my medication is covered by my NMDP benefits?” for full requirement details.

The cost of your medicine is based on the NMDP benefit plan. Weight loss medicines may be subject to deductible and coinsurance, and copays may apply.

Will I have to pay for my weight loss medicines if I do not engage with Vida?

Yes. For members 18+ years old, weight loss medication will not be covered by the NMDP Pharmacy benefit plan for anyone who does not meet all engagement requirements. Members will be denied coverage at the pharmacy and will be required to pay for their medicine in full. See question “What monthly activities are required to ensure my medication is covered by my NMDP benefits?” for full requirement details.

Why do I need to engage with Vida to have my weight loss medicine covered by my insurance?

Weight loss medicine is most effective when you also change the way you eat and exercise. Vida’s experts can help you change your eating and exercise habits so that your weight loss will be healthy and long-term.

​​​How do I get started?​​

​​​Go to vida.com/nmdp or download the Vida app from your phone’s app store. Then create an account.

​​​After you have created an account, you will answer a few questions about yourself and your weight loss goals.

Once you are enrolled in the Vida weight loss program, you will be able to choose a care team member who you will work with towards your weight loss goals.

After you have selected your provider, you will be shown the next available appointment times. Choose the best one for you. If you have any trouble finding an appointment time that works, do not hesitate to email support@vida.com.

​​​How do I schedule an appointment with the Vida care team?​​​ ​​

When you log into the app, you can schedule an appointment directly through the ​​Vida Home screen.​​

Can I change care team members if it doesn’t work out with my current one?

To request a change, go to the Home screen in your Vida​ Health​ app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s a good fit for your style and goals.

Do Vida medical providers prescribe weight loss medicine?

Yes. Vida medical providers are able to prescribe weight loss medicine if clinically appropriate.

If you have been prescribed a weight loss medicine in the last twelve months and you wish to work with a Vida medical provider to continue prescribing this medicine, you will be asked to provide some additional information before meeting with a Vida medical provider.

This will include uploading relevant documents such as labs and medical records. For details on what you will be asked to share and how to upload it, please open the app and go to your Status list.

If you have not been prescribed a weight loss medicine in the last twelve months, you do not need to provide additional information to start a Vida weight loss program. Your Vida care team will assess your medicine needs at your initial consultation. You may need to complete medical nutrition therapy sessions with a registered dietitian before working with a medical provider.

How often will I meet with my Vida medical provider?

You’ll have an initial consultation with your provider to assess your medicine needs and a follow-up visit to review progress. Additional visits can be scheduled as needed. You also have the option to message your provider within the Vida app at any time.

Can I communicate with my provider outside of a scheduled appointment?

You’ll be able to send messages to your provider at any time. Response times from providers are usually within 1-2 business days, but often the same day.

Will my insurance cover my weight loss medicine?       ​​

For your insurance to cover your weight loss medicine, you must be an active participant in the Vida program. You may need to pay a co-pay or cost share – this will depend on how your insurance works. If you have any questions, please call the Rx Member Services number on the back of your health insurance card.

If Vida prescribes me medicine, how does my pharmacy get the prescription?

If a Vida medical provider prescribes medicines to support your weight loss goals, prescriptions will be submitted electronically to a pharmacy of your choice. It can be a local pharmacy or a mail-order pharmacy. Your Vida medical provider will ask you which pharmacy you prefer.

What happens if my pharmacy is unable to process or refill my prescription? Please contact your ​Vida ​provider through the chat screen in the Vida app. If you need further assistance, you can also contact support@vida.com.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

What type of information will NMDP receive? Vida and NMDP take your personal health information very seriously. Vida will NOT share your participation, results, or personally identifiable health information with NMDP.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com or call 833-732-2242.

Can I order a device through Vida?

Digital scales may be available for free after your first session and if you meet Vida clinical criteria. The device order form will be found in the Vida app for those eligible.

Sure thing. Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com or by calling 833-732-2242.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address or call Vida support at 833-732-2242.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits?

Your family members (including spouses and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. To enroll, spouses and dependents should use their name, email, and date of birth. If they need additional help, they can reach out to us directly at support@vida.com or by calling 833-732-2242.