What is Vida Health?

Vida is committed to serving Taylor employees who may have one or more chronic physical and mental health conditions such as asthma, congestive heart failure, depression, diabetes, hypertension and many similar conditions.

Vida provides support for members challenged by these conditions through personalized health programs and one-on-one support from an expert coach or therapist.

After Vida approves your program participation, you’ll share your health goals and preferences. Vida will use that information to tailor a program to your needs, and you’ll pick a coach or therapist to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more, plus easy progress-tracking. You’ll also be able to connect any fitness trackers or health devices you use.

Who is eligible for Vida health coaching through Taylor?

To be eligible for this program, you need to be enrolled in one of Taylor’s health plans and you need to have a chronic condition that is supported by this program. Your spouse and any dependents covered on your health plan who are 18 years or older and who have a chronic condition, are also eligible. This program is not available to those under age 18.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches, health experts, and therapists from across the country to partner with you in this program. Here are a few examples of things we can help with:

• Managing a chronic condition, such as diabetes, high blood pressure, or high cholesterol
• Building resilience or coping with stress, anxiety, or depression
• Losing weight or tackling pre-diabetes or other risk factors, so they don’t lead to chronic disease
• Supporting asthma or COPD
• Manage and relieve low-back pain
• Prescribing mental health medications

For those employees interested in general health, wellness and lifestyle topics, please utilize Taylor’s wellness partner, Wellworks For You (www.wellworksforyoulogin.com).

Who can join Vida’s mental health programs?

Chronic mental health conditions are often coupled with other chronic conditions and Vida has expert health coaches and licensed therapists available to help.

Our resilience and stress management programs equip you with tools and practices to meet and embrace the ups and downs that come your way. Our licensed therapists use proven cognitive behavioral therapy (CBT) techniques to help you deal with life’s challenges.

Can I choose my coach or therapist?

Absolutely. After downloading the Vida Health app, you’ll be prompted to create an account and select your preferred program. Then, we’ll get you matched to a coach by collecting your input, including the coaching style you’d like, whether a cheerleader, drill sergeant, listener, or something else.

We’ll recommend some coaches/therapists that could be a good fit, and then the choice is up to you.

Can I change coaches/therapists if it doesn’t work out with my first coach/therapist?

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

What is the Vida Medical Prescribing Service?

The Vida Medical Prescribing Service is an option provided to members who are currently enrolled in the therapy program and who would benefit from the addition of working with a prescribing provider.

How do I access the prescribing feature?

Members who are qualified for prescribing, based on conditions, current metric trends, and condition acuity, will get an in-app offer to take a screener to see if they are qualified. Eligible members will get an in-app option to learn more about prescribing. Members may also discuss their eligibility for prescribing services directly with their therapist.

What types of providers are available for Prescribing services?

Psychiatrists, Nurse Practitioners, and Primary Care Physicians.

How often will I meet with my provider?

You will have an initial consultation with your provider to assess your medication needs and will have a follow-up visit to review progress. Additional visits beyond these two are dependent on your situation and can be scheduled as needed. You also have the option to message your provider on an unlimited basis.

Can I communicate with my provider outside of a scheduled appointment?

Yes! You will be able to send messages to your provider at any time. Response times from providers are usually within 1-2 days, but often the same day.

How do I schedule appointments?

You will be able to schedule an appointment directly through the app from the “Today” tab.

Will the provider also assist with getting the prescription filled?

Yes, Vida will send the prescription to your preferred pharmacy, whether retail or mail order, subject to the terms of your health plan’s prescription benefit.

Where is the prescription filled?

You can have your prescriptions filled at the pharmacy of your choice, subject to the terms of your health plan’s prescription benefit.

Will insurance cover the cost of my prescription?

Check with your health plan’s prescription benefit for information on coverage.

What types of medications can be prescribed?

Vida providers can prescribe antidepressant and anti-anxiety medications. These medicines are well-studied, widely available, and affordable.

What happens if my pharmacy is unable to process or refill my prescription?

Please contact your provider through the chat tab in the app. If you need further assistance, you can also contact support@vida.com.

What happens to the information I provide to Vida?

All personal information that you share through Vida’s app is confidential and is securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact privacy@vida.com.

What type of information will Taylor receive?

Vida and Taylor take your personal health information very seriously. Your data will only be accessible to your Vida team, and select health apps you connect to Vida. Vida will not share your participation, results, or any personally identifiable health information with Taylor.

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness tracking apps and devices to Vida is a great way to stay on track with your health goals. We support integrations with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible Taylor employees at no charge?

Vida is indeed available at no charge to eligible Taylor employees. If you’re seeing the credit card screen in error, email us at support@vida.com and we can help you get properly set up.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, simply go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits?

Your eligible family members (including spouses and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. Spouses and dependents should use their own name, email, and DOB to enroll. If asked for Employee ID, then they should use the employee’s information.