What is Vida Health?
Vida is a digital platform that offers personalized health programs and live support from an expert health coach — all through an easy-to-use mobile app and website.

When you sign up with Vida, you’ll share your health goals and preferences. Vida will use that information to tailor your Type 2 diabetes program to your needs, and you’ll be able to select one of three care coaches to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more, plus easy progress-tracking. You’ll also be able to connect any fitness trackers or health devices you use.

Who is eligible for Vida health coaching through Humana Kentucky?

Vida is available at no cost to Humana Healthy Horizons in Kentucky enrollees who are age 18 and over with Type 2 diabetes.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Whether you’re just starting your Type 2 diabetes management, seasoned at managing Type 2 diabetes, or somewhere in between, our coaches can help you wherever you are.

Can I only participate if I have Type 2 diabetes?

Yes, Vida is only available to Humana Healthy Horizons in Kentucky enrollees who are age 18 and over with Type 2 diabetes.

Can I choose my coach?

Absolutely. After you download the Vida Health app, you’ll be prompted to create an account and start your Type 2 diabetes management program. Then we’ll ask you a few questions, including what kind of coaching style you’d like — for example a cheerleader type, drill sergeant, listener, or something else.

Can I change coaches if it doesn’t work out with my first coach?

To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

What happens to the information I provide to Vida?

All personal information that you share through Vida’s app is confidential and is securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact privacy@vida.com.

What type of information will Humana Kentucky receive?

Vida and Humana Healthy Horizons in Kentucky take your personal health information very seriously. Your individual data will only be accessible to your Vida Health team and the health apps you connect to Vida. Vida will process Personal Information collected through the app in accordance with applicable law and with the agreements we have with Humana Healthy Horizons in Kentucky, as described in the Terms of Use.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

The credit card screen popped up. Isn’t Vida free to eligible Humana Healthy Horizons in Kentucky™ participants?

Vida is indeed available at no charge to eligible Humana Healthy Horizons in Kentucky™ participants. If you’re seeing the credit card screen in error, email us at support@vida.com. We can help you get set up.

I forgot my password. Can you help?

Sure thing. open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us at support@vida.com.

How do I change my password?

To change your password, go to the Home screen in your Vida app Then tap the gear icon in the upper right. Finally, tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.

Call If You Need Us

If you have questions, trouble reading or understanding this website, call us at 1-800-444-9137 or TTY, call 711. We are available Monday – Friday, from 7 a.m. to 7 p.m. Eastern Time. We can help you at no cost to you. We can explain the website in English or in your first language. We can also help you if you have trouble seeing or hearing. Please refer to your Enrollee Handbook regarding your rights.

Discrimination is Against the Law

Humana Health Plan, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Humana Healthy Horizons in Kentucky is a Medicaid product of Humana Health Plan, Inc. The use of this external website/mobile application is for your information and convenience. You are not on the Humana website, and you are subject to the privacy and security policies of the sponsors of that external website/mobile application.

English:  ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1- 800-444-9137 (TTY: 711).

Español (Spanish):  ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1- 800-444-9137 (TTY: 711).

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