Frequently Asked Questions

Vida pairs you 1:1 with a health coach or therapist. Your health coach or therapist will create a personalized plan that will help you achieve your health goals. Expect regular video/phone consultations and daily motivation through messaging, education, as well as the ability to track vitals such as exercise, diet, sleep, and weight – all through the app!

Download Vida Health from the app store on your phone to sign up. You’ll need to select your organization name when you sign up. If you need help enrolling or have any questions, email email support@vida.com.

We would love to talk to you about how we can help improve health outcomes across your company’s population. Set up a time to speak with our team by emailing partners@vida.com  or visit vida.com/employers/ to learn more about our programs.

Health Coaches are experts in behavior change who have backgrounds in health, nutrition, exercise, and motivational psychology. Health coaches partner with their clients to help them set and reach goals for satisfying and healthy lives. They support clients by connecting the client with internal motivators, identifying barriers to progress, holding clients accountable and assisting in the growth process of making changes to their lives. Health Coaches can support their clients to find a healthy balance in areas such as:

• Weight loss
• Stress management
• Manage and/or prevent chronic conditions
• Start, improve, and/or expand exercise routine
• Improve diet and/or nutrition
• Establish balance
• Improve communication skills and/or strengthen relationships

Passionate about health and changing people’s lives? We’d like to learn more about you! Please apply here.

At Vida, we believe that a one-size-fits-all program can’t serve everyone’s health goals. That’s why we handpick the best coaches and health experts from across the country to help you create an individualized wellness plan that fits your life. We have coaches that specialize in the following services:

• Weight Loss
• Personal Training
• Nutrition Guidance and Meal Planning
• Prenatal Coaching
• Physical Rehabilitation Exercises
• Diabetes Management
• Autoimmune Conditions
• Chronic Pain Management
• Heart Health
• Blood Pressure Control
• Digestive Disorders
• Stress Management
• Emotional Health Coaching
• Tobacco Cessation
• Menopause Coaching
• Race/ Event Day Training

You’ll work with your coach or therapist through the Vida mobile app. The app is currently available on Android and iPhone. The minimum Android version we support is 4.0.3. The minimum iPhone version we support is iOS 8.

You can! Connecting your fitness tracking apps and/or devices to the Vida platform is a great way to help yourself stay on track with personal goals as well as keep your coach updated on your activities. We support a number of integrations – the most requested are listed below:

iOS and Android:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings
• iOS Only: Apple Health, including Loseit, MyFitnessPal and more

For iPhone:

When you first register with Vida we’ll show you an “Action” to Connect Devices & Apps. You can tap on the action and it will guide you to set up your device of choice. If you don’t see that Action – or if you decide to add or change a connection after sign up – follow these steps.

1. Make sure you already have set up your device or app before connecting them to Vida
2. Once you have the device or app set up and you can see your data syncing there, log into your Vida app
3. Go to the “Now” tab then tap “Settings” in the upper right corner
4. Tap “Connect Devices & Apps”
5. Select the device or app you want to connect on the next screen and follow the instructions
6. If you need to connect more apps or devices, go back to Settings and repeat the steps.

For Android:

When you first register with Vida we ask you if you’re using any devices or apps – if you are we’ll show you an “Action” to connect those Devices & Apps. You can tap on the action and it will guide you to set up your device of choice. If you don’t see that Action – or if you decide to add or change a connection after sign up – follow these steps.

1. Make sure you already have set up your device or app before connecting them to Vida
2. Once you have the device or app set up and you can see your data syncing there, log into your Vida app
3. Go to the “Now” tab then tap “Settings” in the upper right
4. Next, select “Connect Devices & Apps”
5. Select the device or app you want to connect on the next screen and follow the instructions.
6. If you need to connect more apps or devices, go back to Settings and repeat the steps

First, please ensure you have completed the steps above. If you have completed these steps and are still having problems with syncing, please email support@vida.com for additional help.

Email support@vida.com to reset your password.

Email support@vida.com to reset your email address.