What is Vida Health?

Vida is a virtual health program with a focus on chronic health condition management.

For those who are eligible, when you sign up with Vida, you’ll share your health goals and preferences. Your program will include helpful resources like videos, lessons, recipes, and more, plus easy progress tracking. You’ll also be able to connect your fitness trackers or health devices (see most common list in “3rd-Party Devices and Apps” below).

At Vida, we handpick the best coaches and health experts from across the country. Our coaches and providers can help you reach your personal goals. Here are a few examples of things we can help with:

Managing diabetes
Medication prescribing and lab orders*
*The Vida Medical Prescribing Service is only available to select members currently enrolled in one of Vida’s Clinical Programs who would benefit from the addition of working with a prescribing provider.

Who is eligible for Vida?

All employees and dependents 18+ with a current diagnosis of diabetes and who are enrolled in the Personify Health or Centivo medical plans are eligible for Vida health at no charge.

Is enrollment with Vida required?

No. However, for those who are prescribed a GLP-1 medication for inadequately controlled type 2 diabetes by a non-Vida provider, you will be required to enroll and engage in the Vida program to receive preferred pricing on certain GLP-1 medications. If you try to fill a prescription for a GLP-1 medication without Vida enrollment on or after January 1, 2025, the medication may not be covered under your pharmacy benefits and you may not qualify for the reduced cost of the drug.

Can I only participate if I have diabetes?

Yes. This program is currently for those employees with a current diagnosis of diabetes.

How do I choose my coach?

​After you have signed up for Vida and logged into the Vida Health app, we’ll ask you a few questions, including what kind of coaching style you’d like. What motivates you? A cheerleader, listener, drill sergeant, or something else? We’ll recommend some coaches that could be a good fit and then the choice is up to you. You may also decide on your coach based on when their first availability is.

Can I change coaches if it doesn’t work out with my first coach?

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

What is the Vida Medical Prescribing Service?

The Vida Medical Prescribing Service is available to eligible members enrolled in one of Vida’s cardiometabolic (CMB) programs (such as Whole Health) who would benefit from the addition of working with a prescribing provider.

How do I find out if I’m eligible for the prescribing program?

Your eligibility is based on your reported medical conditions, medication history, and past lab tests. If you seem like a good fit for our prescribing program, you’ll receive an in-app eligibility form that will be reviewed by our medical team.

If I get a new medicine prescribed by Vida, how do I send my prescription to my pharmacy?

Prescriptions will be submitted electronically to a pharmacy of your choice.  The Vida medical provider will ask you which pharmacy you prefer.

How often will I meet with my prescriber?

You’ll have an initial consultation with your prescriber to assess your medication needs and a follow-up visit to review progress. Additional visits beyond these two depend on your situation and can be scheduled as needed. You also have the option to message your prescriber on an unlimited basis.

Can I communicate with my prescriber outside of a scheduled appointment?

Yes! You’ll be able to send messages to your prescriber at any time. Response times from providers are usually within 1-2 days, but often the same day.

How do I schedule appointments?

You can schedule an appointment directly through the app from the Home screen.

Will insurance cover the cost of my prescription?

You’ll be able to provide your insurance information directly to your pharmacy. Coverage of costs will vary depending on policy information. If you have any questions about the cost, please contact CerpassRx for specific details about your  policy and the cost of the prescription. The CerpassRx phone number is listed on the back of your medical ID card.

What happens if my pharmacy is unable to process or refill my prescription?

Please contact your prescriber through the chat screen in the app. If you need further assistance, you can also contact support@vida.com or call 833-732-2242.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact privacy@vida.com.

What type of information will my employer receive?

We take your personal health information very seriously. Vida will NOT share your participation, results, or personally identifiable health information with your employer.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com or call 833-732-2242.

Can I order a device through Vida?

Devices such as a digital scale, glucometer (as well as test supplies), or blood pressure cuff may be available for free after your first session and if you meet Vida clinical criteria for a device. The device order form will be found in the Vida app for those eligible.

I have my own glucometer. Do I need to request a new one from Vida?

If you have your own glucometer, you can likely sync it with the Vida app if it has bluetooth connectivity. If you are not able to sync your device, you can also manually enter your data into the Vida app if you prefer to continue using that device.

I have a CGM (continuous glucose monitor). Can I sync data from my CGM to the Vida app?

Yes, you can! Check with your coach to learn how to set up your CGM with the app.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible employees at no charge?

Vida is indeed available at no charge to eligible employees, as well as their eligible spouses and dependents over the age of 18. If you see a credit card request in error, email us at support@vida.com or by calling 833-732-2242.

I forgot my password. Can you help?

Sure thing. Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com or by calling 833-732-2242.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address or call Vida support at 833-732-2242.

My spouse or dependent is having trouble signing up. How do they sign up?

Your family members (including spouses and dependents ages 18+) are eligible to use Vida’s services at no charge. To enroll, spouses and dependents should use their name, email, and date of birth. They should use the employee’s information if asked for an Employee ID.

If they need additional help, they can reach out to us directly at support@vida.com or by calling 833-732-2242.