What is Vida Health?

Vida is a ​virtual health program that offers personalized weight loss, diabetes, pre-diabetes and hypertension programs and live, one-on-one support from an expert ​care team​ — all through an easy-to-use mobile app and website.

When you sign up with Vida, you’ll share your health goals and preferences. Vida will use that information to tailor a program to your needs, and you’ll pick a coach to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more, plus easy progress tracking. You’ll also be able to connect your fitness trackers or health devices (see most common list in “3rd-Party Devices and Apps” below).

Who is eligible for Vida through Windstream?

Windstream employees and their spouses and dependent children aged 18+ enrolled in a Windstream medical plan are eligible for Vida Health at no charge.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Our coaches and providers can help you reach your personal goals. Here are a few examples of things we can help with:

• Weight loss
• Nutrition, including support for specialized diets (gluten-free, paleo, vegan, keto, and more)
• Exercise and strength training
• Coping with stress
• Improving sleep
• Managing diabetes, blood pressure, or cholesterol
• Tackling pre-diabetes or other risk factors so they don’t lead to chronic disease
• Handling asthma or COPD
• Medication prescribing and lab orders*

*The Vida Medical Prescribing Service is only available to select members currently enrolled in one of Vida’s Clinical Programs who would benefit from the addition of working with a prescribing provider.

Can I only participate if I have a chronic condition?

No. Whether you are looking to get (or stay) fit, lose weight, handle stress, prevent disease, manage a chronic condition, or meet another health goal, we have expert coaches available to help.

What are Vida’s weight loss programs like?

There are 2 weight loss programs available through Vida. Based on completion of health and personal goals assessment, you may be placed in one of the following programs:

1. Preventive Weight Loss: This program focuses on behavior change​​. You will have your own dedicated health coach working with you to personalize eating and exercise plans that are a good fit for you and your goals. In this program, in addition to weekly coaching sessions, you will have the option to in-app message your coach and group chat with other people committed to losing weight. You will also have the option to connect devices such as a smart scale to help you track your progress​. Members in this program lose an average of 5% or more of their body weight in 12 months.
2. Medical Weight Loss: This program is tailored for individuals at a higher weight who would benefit from additional clinical oversight and support. In addition to a health coach who is a registered dietitian, your care team may also include a medical provider who can support the needs of members who have co-occurring conditions (like high blood pressure, high cholesterol, diabetes, etc.). The Medical Weight Loss program first focuses on behavior change, including medical nutrition therapy and cognitive behavioral therapy. ​After ​​a period of ​​active engagement, your care team may engage you in thoughtful discussion​​​​ about and assessment for prescribing support​​.​

How do I choose my coach?

After you have signed up for Vida and logged into the Vida Health app, we’ll ask you a few questions, including what kind of coaching style you’d like. What motivates you? A cheerleader, listener, drill sergeant, or something else? We’ll recommend some coaches that could be a good fit and then the choice is up to you. You may also decide on your coach based on when their first availability is.

Can I change coaches if it doesn’t work out with my first coach?

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

What is the Vida Medical Prescribing Service?

Vida programs focus first on behavior change.  The Vida Medical Prescribing Service is available to some members enrolled in one of Vida’s cardiometabolic (CMB) programs (such as Whole Health) or medical weight loss programs who would benefit from the addition of working with a prescribing provider.

How do I find out if I’m eligible for the prescribing program?

Your eligibility is based on your reported medical conditions, medication history, and past lab tests. If you seem like a good fit for our prescribing program, you’ll receive an in-app eligibility form that will be reviewed by our medical team.

If I get a new medicine prescribed by Vida, how do I send my prescription to my pharmacy?

Prescriptions will be submitted electronically to a pharmacy of your choice.  The Vida medical provider will ask you which pharmacy you prefer.

How often will I meet with my prescriber?

You’ll have an initial consultation with your prescriber to assess your medication needs and a follow-up visit to review progress. Additional visits beyond these two depend on your situation and can be scheduled as needed. You also have the option to message your prescriber on an unlimited basis.

Can I communicate with my prescriber outside of a scheduled appointment?

Yes! You’ll be able to send messages to your prescriber at any time. Response times from providers are usually within 1-2 days, but often the same day.

How do I schedule appointments?

You can schedule an appointment directly through the app from the Home screen.

Will insurance cover the cost of my prescription?

You’ll be able to provide your insurance information directly to your pharmacy. Coverage of costs will vary depending on policy information. If you have any questions about the cost, please contact your insurance company or pharmacy for specific details about your specific policy and the cost of the prescription.

What happens if my pharmacy is unable to process or refill my prescription?

Please contact your prescriber through the chat screen in the app. If you need further assistance, you can also contact support@vida.com or call 833-732-2242.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact privacy@vida.com.

What type of information will Windstream receive?

Vida and Windstream take your personal health information very seriously. Vida will NOT share your participation, results, or personally identifiable health information with Windstream.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

If you were using a device previously provided by Livongo, you will not be able to pair with Vida as it is specific to the Livongo programs. However, once you enroll with Vida, talk to your health coach and  request a new device for the Vida program.

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com or call 833-732-2242.

Can I order a device through Vida?

Devices such as a digital scale, glucometer (as well as test supplies), or blood pressure cuff may be available for free after your first session and if you meet Vida clinical criteria for a device. The device order form will be found in the Vida app for those eligible.

I have my own glucometer. Do I need to request a new one from Vida?

If you have your own glucometer, you can likely sync it with the Vida app if it has bluetooth connectivity. If you are not able to sync your device, you can also manually enter your data into the Vida app if you prefer to continue using that device. If you were previously a member of the Livongo program and need a new glucometer, talk to your Vida coach to see if you are eligible to order a new one.

I have a CGM (continuous glucose monitor). Can I sync data from my CGM to the Vida app?

Yes, you can! Check with your coach to learn how to set up your CGM with the app.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible Windstream employees at no charge?

Vida is indeed available at no charge to eligible Windstream employees enrolled in a Windstream medical plan, as well as their eligible spouses and dependents over the age of 18 also enrolled in a Windstream medical plan. If you see a credit card request in error, email us at support@vida.com or by calling 833-732-2242.

I forgot my password. Can you help?

Sure thing. Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com or by calling 833-732-2242.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address or call Vida support at 833-732-2242.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits?

Your family members (including spouses and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. To enroll, spouses and dependents should use their name, email, and date of birth. They should use the employee’s information if asked for an Employee ID.

If they need additional help, they can reach out to us directly at support@vida.com or by calling 833-732-2242.