What is Vida Health?

Vida is a digital platform that offers personalized weight loss programs and live, one-on-one support from an expert health coach — all through an easy-to-use mobile app and website.

When you sign up with Vida, you’ll share your health goals and preferences. Vida will use that information to tailor a program to your needs, and you’ll pick a coach to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more, plus easy progress tracking. You’ll also be able to connect any fitness trackers or health devices you use.

Who is eligible for Vida through Swift?

Vida is available at no additional cost to U.S. employees, spouses and dependents age 18+ who meet specific health criteria and are enrolled in the Swift Transportation BCBS medical plan.

What are Vida’s weight loss programs like?

Vida’s Medical Weight Loss program is for individuals who are overweight or clinically obese who may also have co-occurring conditions (like high blood pressure, high cholesterol, at risk for diabetes, etc.). Members receive clinical oversight and support from registered dietitians, physicians, and/or nurse practitioners. Members in this program will receive a customized nutrition care plan, peer support groups, and connected devices to stay on track. The Medical Weight Loss program focuses first on behavior change. Over time, after active engagement, members can partake in thoughtful discussions and assessments for prescribing support.

How do I schedule a consult for Vida’s Medical Weight Loss Program?

You can schedule a consult directly through the app from the Home screen.

Can I choose my coach?

Absolutely. After you download the Vida Health app, you’ll be prompted to create an account and choose your preferred program. Then we’ll ask you a few questions, including what kind of coaching style you’d like — a cheerleader type, drill sergeant, listener, or something else.

We’ll recommend some coaches that could be a good fit, and then the choice is up to you.

Can I change coaches/therapists if it doesn’t work out with my first coach/therapist?

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact privacy@vida.com.

What type of information will Swift receive?

Vida and Swift take your personal health information very seriously. Vida will NOT share your participation, results, or personally identifiable health information with Swift.

Other important privacy information

Please read our Privacy Policy in its entirety here. For your convenience, we’ve highlighted a few provisions in our privacy policy.

The Vida Privacy Policy provides information on how Vida Health collects, uses, discloses, and protects your information, and your choices regarding your information. We encourage you to read through that information and contact us at support@vida.com or 833-732-2242 with any questions.

We may disclose your information to third parties for specific uses. To understand these uses, please see “How We Disclose Information to Third Parties” in our Privacy Policy. If you would like to opt out of the disclosure of your personal information for purposes that could be considered “sales” for those third parties’ own commercial purposes, or “sharing” or processing for purposes of targeted advertising, please visit www.vida.com/Swift and in the black footer at bottom, click “Your Privacy Choices,” select your preferences, and then click “Save and Continue.” Note that you will need to opt out of each device you use to access the Services.

To understand your choices in regards to marketing communications, please see the “Marketing Communications” paragraph in the “Data Rights and Choices” section of our Privacy Policy. If you wish to opt out of marketing communications from Vida, there are a few different ways. To opt out of Vida marketing emails, click unsubscribe in the email’s header or footer. To opt out of all marketing communications, please email support@vida.com or call 833-732-2242. Please note that even when you opt-out of receiving marketing-related communications from us, we may still send you important administrative and transactional messages (e.g., notifications regarding updates to our legal terms).

What is the Vida Medical Prescribing Service?

The Vida Medical Prescribing Service is available to certain members enrolled in the Medical Weight Loss program who have worked on behavior change techniques for weight loss. Weight loss is a lifestyle change, and Vida programs focus first on behavior change.  Over time, after active engagement in Vida’s Medical Weight Loss Program, members can partake in thoughtful discussions and assessments for prescribing support.

What if I am currently taking an anti-obesity medication?

Beginning 8/1/24, prescriptions for anti-obesity medications will only be covered for employees and eligible dependents on a Swift Blue Cross Blue Shield medical Plan if prescribed by a Vida provider. If you are working with another provider to obtain your prescription and would like the medication to be covered by your insurance, you will need to download the Vida Health app, enroll in Vida, and be assessed by a Vida provider to determine if you are approved for a prescription. Eligible individuals on a covered anti-obesity medication prior to 8/1/24 will have until 9/30/24 to enroll in Vida before coverage for these medications will be denied.

If I get a new medicine prescribed by Vida, how do I send my prescription to my pharmacy? 

After active engagement in Vida’s Medical Weight Loss Program, members can partake  in thoughtful discussions and assessments for prescribing support. If a Vida medical provider recommends anti-obesity medications to support your weight loss goals, prescriptions will be submitted electronically to a pharmacy of your choice. It can be a local pharmacy or a mail-order pharmacy. The Vida medical provider will ask you which pharmacy you prefer.

How often will I meet with my prescriber?

You’ll have an initial consultation with your prescriber to assess your medication needs and a follow-up visit to review progress. Additional visits depend on your situation and can be scheduled as needed. You also have the option to message your prescriber within the Vida app on an unlimited basis.

Can I communicate with my prescriber outside of a scheduled appointment?

Yes! You’ll be able to send messages to your prescriber at any time. Response times from providers are usually received within 1-2 days, but often the same day.

Will insurance cover the cost of my anti-obesity prescription?

Anti-obesity medications may be covered by your insurance after any applicable deductibles and cost sharing if you are an employee or a dependent (age 18+) enrolled in the Swift BCBS medical plan and are prescribed the medication by a Vida medical prescriber.  The Swift sponsored pharmacy benefit plan will not cover prescriptions written by non-Vida prescribers.

What happens if my pharmacy is unable to process or refill my prescription?

Please contact your Vida prescriber through the chat screen in the Vida app. If you need further assistance, you can also contact support@vida.com.

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness tracking apps and devices to Vida is a great way to stay on track with your health goals. We support integrations with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible Swift employees at no charge?

Vida is indeed available at no charge to eligible Swift employees. If you’re seeing the credit card screen in error, email us at support@vida.com and we can help you get properly set up.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, simply go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits?

Your family members (including spouses and dependents ages 18+) are eligible to use Vida’s services at no charge if they are enrolled in Swift BCBS medical plan.  To enroll, spouses and dependents should use their name, email, and date of birth.

If they need additional help, they can reach out to us directly at support@vida.com.