What is the Vida Clinical Weight Loss program?

Vida’s Clinical Weight Loss program is an online program that helps you reach your health goals. It’s part of your GIC benefits at no extra cost to you.

You will work with a dietitian who will give you the attention that serious weight loss deserves. Making changes in what, how, and why you eat and move your body is the first step. You’ll make an eating plan with foods you like, so you can shed pounds and keep up energy.

This isn’t about willpower. It’s about powerful, science-backed weight loss.

Your care team can also help you with other health goals, like building strength, boosting energy, or improving blood pressure or cholesterol.

You’ll also get helpful tools like videos, lessons, and recipes. You can even connect fitness trackers or other devices to make tracking your progress easy. (See most common list in “3rd-Party Devices and Apps” below).

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Who can use Vida’s Clinical Weight Loss program through the Commonwealth of Massachusetts Group Insurance Commission (GIC)?

If you are enrolled in a GIC non-Medicare health plan are 18 or older, you and your covered family members can use Vida’s Clinical Weight Loss program at no cost until December 31, 2026.

The Vida weight loss program is not available for people with type 1 or type 2 diabetes. This is because:

• During weight loss, diabetes medicine needs to be monitored closely and adjusted by the provider treating the individual’s diabetes

To join Vida, you must meet a Body Mass Index (BMI) requirement. Some limits and rules may apply.

• BMI > 30 or >27 with co-morbidities
• BMI >27 or >23 with co-morbidities if Asian Descent

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Do I have to use Vida?

No. Vida is a weight loss program available to you through your benefits at no additional cost, but it is not required.

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​​​How do I get started with Vida and make my first appointment?​​

​​​ Go to vida.com/GIC or download the Vida app from your phone’s app store. Then follow the steps to create your account.

You’ll then answer a few questions about yourself and your health. If you start online, you will then need to download the app.

In the Vida app, you will see care team members that are a good match for your health needs. You’ll also see their next available appointment times. Choose the one that works best for you.

If you need help, contact Vida support through the help button on this page, call 888-688-7188, or email support@vida.com.

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Can I change care team members if it doesn’t work out with my current one?

Yes. To switch, open the Vida app, tap the gear icon on the Home screen, then tap Request New Coach. Answer a few quick questions so we can suggest new options.

Quick Summary

• Weight loss GLP-1 medicines will not be covered starting July 1, 2026
• Some members may still qualify based on medical conditions
• Diabetes medicines are not impacted
• Vida will continue to offer weight management support, but will no longer prescribe anti-obesity medicines, including GLP-1s

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Can Vida prescribe weight loss medicine?

No. Starting July 1, 2026, Vida medical providers will no longer be able to prescribe weight loss medicine. 

Before July 1, 2026:

• Vida was part of how members accessed weight loss medicines 

After July 1, 2026:

• You will no longer be able to schedule visits w/ Vida Physician/Nurse Practitioners
• Vida will no longer prescribe anti-obesity medicines, including GLP-1s
• Vida will continue to provide weight management support services only
• Vida will direct you to your current non-Vida provider or, if you don’t have a current physician, the GIC network directory

This means:

• Vida cannot approve or prescribe GLP-1 medicines
• Medicine coverage decisions are handled through your pharmacy benefit

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Does my GIC benefits still cover weight loss medicine if a non-Vida provider prescribes it?

Answer:

Starting July 1, 2026, GIC is making a change to how certain weight loss medicines are covered. Medicines used only for weight loss will no longer be covered by your pharmacy benefit.

This includes medicines like:

• Wegovy
• Zepbound
• Saxenda

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Will GLP-1 medicines be covered by GIC for other conditions?

Yes,  in some situations.

Coverage may be approved if:

• You have certain medical conditions, and
• Your doctor submits a request showing the medicine is being used to treat that condition

Examples of qualifying conditions include:

• Heart (cardiovascular) disease
• Sleep apnea
• Certain liver conditions (MASH/NASH) 

If the medicine is prescribed only for weight loss, it will not be covered.

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What if I take a GLP-1 medicine for diabetes?

Good news, no change for you.

• Medicines used for diabetes (like Ozempic or Mounjaro) remain covered
• You do not need to enroll in any special program
• Coverage will continue as it does today 

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How can I get copies of my Vida medical records to share with my non-Vida providers?

If you were previously prescribed weight loss medicine by a Vida medical provider and would like to get copies of your Vida medical records to share with a non-Vida provider, you may submit your record request by email to support@vida.com or by calling 888-688-7188.

This request will be processed in approximately 21 days and copies of your records will be placed in the document section of your Vida account. You may download these to share with your non-Vida provider.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

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What type of information will GIC receive?

Vida and GIC take your personal health information very seriously. Vida will NOT share your participation, results, or personally identifiable health information with the GIC.

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Vida values your privacy and security. Here’s how we protect your information:

• HIPAA compliance: We use a HIPAA-compliant cloud for our technical infrastructure, ensuring your health information is handled securely and confidentially.
• Industry-standard security: Our platform meets industry-standard security requirements to provide safe and secure video sessions. 

Protected health information: Your activity with Vida is considered protected health information and will not be shared with your employer. 

Please refer to our Terms of Use, Privacy Policy, Notice of Privacy Practices and Informed Consent for further information.

If you wish to have your information deleted, please contact support@vida.com.

Can I connect other health and fitness devices or apps to my Vida account?

Yes. Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

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How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

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Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com or call 888-688-7188.

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Can I order a device through Vida?

Digital scales and blood pressure cuffs may be available for free after your first session and if you meet Vida clinical criteria. The device order form will be found in the Vida app for those eligible.

I forgot my password. What should I do?

1. Open the Vida app and tap Login.
2. Tap Forgot your password?
3. Enter your email address and check for an email with reset instructions.

Didn’t get an email? Contact support@vida.com or call 888-688-7188.

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How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon () in the upper right, then tap Change Password. Follow the steps shown.

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How do I change my email address associated with my Vida account?

Email support@vida.com or call 888-688-7188.

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My spouse or dependent can’t sign up. What should they do?

Your covered family members (spouses and dependents age 18 or older) can use Vida for free through your GIC benefits. They should sign up using their own name, email, and date of birth.

If they need help, they email support@vida.com or call 888-688-7188.